Guided by customer demands, Jinpeng Footwear has built a full-cycle service system covering pre-sales, in-sales and after-sales. Supported by production bases in Guangzhou, Heshan and Anshun, we provide comprehensive after-sales assistance for all partners.
Quality Warranty
Multiple random inspections are carried out before finished goods leave the factory to ensure products meet agreed supply standards. For non-artificial defects in material or workmanship, warranty solutions will be implemented in accordance with signed contract terms.
Rapid Response
Our after-sales team is on duty on working days to handle customer inquiries. We verify issues promptly upon receiving feedback and formulate targeted solutions to shorten processing lead time.
Multi-location Service Sites
We operate manufacturing plants in Guangzhou, Heshan, Anshun and Liu’an. Resources can be deployed locally for returns, exchanges and repairs to cut logistics costs and waiting time.
Technical Consultation
Our production and R&D teams offer professional answers regarding patterns and craftsmanship, and provide customized suggestions based on actual order requirements.
Return & Exchange Service
Returns and exchanges are processed following signed cooperation agreements. For bulk goods with quality defects, optional solutions including repair, replenishment and replacement are available per contract stipulations.
Scheduled Customer Follow-up
All partner profiles are filed systematically. Regular after-sales follow-ups are conducted to collect feedback and continuously upgrade our products and supporting services.
After-sales Handling Procedure
- Customer submits issue feedback → After-sales staff registers information
- Inspect samples or delivered goods to identify root causes and liability
- Supplier and buyer negotiate a resolution (repair, replacement, replenishment, compensation, etc.)
- Execute agreed plan and update progress in real time
- Follow up with customer upon completion and archive all relevant documents
After-sales Contact Channels
Service Hotline: 020-84908868
Business Email: marketing@jpmade.cn
On-site Communication: You may visit corresponding production factories for face-to-face discussion and on-site inspection
Adhering to integrity-based service principles, Jinpeng Footwear will properly resolve all after-sales matters for our partners.